Terms of service

Last updated: 10 September 2026

OVERVIEW

This website is operated by Milkibunni Studio. Throughout the website, the terms “we”, “us” and “our” refer to Milkibunni Studio. Milkibunni Studio offers this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting www.milkibunnistudio.com, purchasing something from us or otherwise using our website, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or made available by hyperlink. These Terms apply to all users of the website, including, without limitation, browsers, customers, vendors, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions contained herein, you must not access the website or use the Service.

Any new features, products, services or tools added to the store shall also be subject to these Terms. You may review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting revisions on our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes to the extent permitted by applicable law.

Our store is hosted by Shopify Inc. Shopify provides the ecommerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any of your minor dependants to use this website.

You must not use our products or the Service for any illegal or unauthorised purpose, nor may you violate any applicable laws or regulations, including intellectual-property laws. You must not transmit any worms, viruses, malware or other code of a destructive nature.

A breach or violation of these Terms may result in the immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel an order or restrict access to the Service for any lawful reason at any time.

You understand that content submitted by you, excluding payment-card information, may be transferred over various networks and changed to conform and adapt to the technical requirements of connecting networks or devices. Payment-card information is encrypted during transfer over networks in accordance with the payment provider’s applicable security practices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service or any contact made available through the website without our prior written permission.

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The material provided on this website is made available for general information. While we take reasonable care to keep information accurate and current, we do not warrant that all information is complete, accurate or current at all times.

This website may contain historical information that is not current and is provided for reference only. We reserve the right to modify the contents of the website at any time, subject to applicable law, but we are not obliged to update historical information.

Nothing in this section limits our responsibility to provide accurate material information about products, prices, orders and transactions as required by applicable law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without notice. Any price change will not affect an order already accepted by us, except in the case of an obvious pricing error or as otherwise permitted by applicable law.

We reserve the right to modify, suspend or discontinue the Service, or any part or content thereof, at any time without notice. To the maximum extent permitted by law, we shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. Products may be released in limited quantities and are subject to return, exchange or refund only in accordance with our Refund Policy and applicable law.

All sales are final. We do not accept returns, exchanges or refunds due to a change of mind. If an item arrives damaged, defective or incorrect, you must contact us within 14 days of delivery in accordance with our Refund Policy.

We have made reasonable efforts to display the colours, images, dimensions and descriptions of our products as accurately as possible. We cannot guarantee that the display of any colour on your device will be accurate.

Certain products may be handmade, assembled by hand or manufactured in small batches. Minor variations in colour, placement, texture, dimensions or finishing may occur. Such variations are not necessarily defects, provided that the product otherwise conforms to its description and applicable law.

Mystery and blind-bag products cannot be returned or exchanged on the basis of the design received once opened.

We reserve the right, but are not obliged, to limit the sale of our products or services to any person, geographic region or jurisdiction on a case-by-case basis. We may limit quantities offered or purchased and may discontinue any product at any time. Any offer made on this website is void where prohibited.

We do not warrant that any product, service, information or other material purchased or obtained by you will meet subjective expectations that were not expressly stated in the relevant product description.

SECTION 6 – PREORDERS AND MADE-TO-ORDER PRODUCTS

Products identified as preorder or made-to-order items are produced or supplied after an order is placed. Estimated production and dispatch periods will be stated on the applicable product page. Such dates are estimates and may be affected by manufacturing, quality-control, freight, customs or other circumstances outside our reasonable control.

Where an order contains both in-stock and preorder or made-to-order products, the entire order will ordinarily be dispatched together once all products are ready, unless otherwise stated or agreed.

By purchasing a preorder or made-to-order product, you acknowledge the stated estimated timeline and agree that a reasonable production delay does not, by itself, constitute a defect. Nothing in this section limits any non-excludable rights available under applicable law.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion and where lawful, limit or cancel quantities purchased per person, household or order. These restrictions may include orders placed through the same customer account or payment method, or orders using the same billing or shipping address.

We may limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors, or that appear fraudulent, abusive or in breach of a promotion or purchase limit.

If we modify or cancel an order, we will attempt to notify you using the contact information provided at checkout. Any payment collected for products cancelled by us will be refunded as applicable.

You agree to provide current, complete and accurate purchase and account information and to promptly update your account and contact information so that we can complete your transactions and contact you where necessary.

SECTION 8 – SHIPPING, DELIVERY AND CUSTOMS

Orders are processed, dispatched and delivered in accordance with our Shipping Policy.

You are responsible for providing a complete and accurate delivery address. Address changes cannot be guaranteed after an order has been processed or dispatched. Delivery times are estimates and are not guaranteed. Postal, courier, customs, weather and other delays outside our reasonable control may occur.

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. Unless expressly stated otherwise, such charges are not included in the product price or shipping fee and are the responsibility of the recipient.

SECTION 9 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we do not monitor and have no control or input.

You acknowledge and agree that such tools are provided on an “as is” and “as available” basis without warranties, representations or conditions of any kind and without endorsement, except to the extent that such exclusions are prohibited by law. We shall have no liability arising from or relating to your use of optional third-party tools to the maximum extent permitted by law.

Your use of optional tools is at your own risk and discretion. You should review the terms on which the relevant third-party provider supplies those tools. Any new services or features offered through the website in the future shall also be subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

Certain content, products and services available through the Service may include materials or links provided by third parties.

Third-party links may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites and do not warrant or assume responsibility for third-party materials, websites, products or services.

We are not liable for harm or loss relating to transactions made directly through third-party websites, except to the extent required by law. Please review the third party’s policies before entering into any transaction. Questions concerning third-party products or services should be directed to the relevant third party.

SECTION 11 – USER COMMENTS, REVIEWS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send specific submissions, or if you otherwise send reviews, photographs, comments, ideas, suggestions, proposals or other materials to us (collectively, “Submissions”), you grant Milkibunni Studio a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, translate and distribute those Submissions for the operation and promotion of our business, subject to applicable law.

We are under no obligation to maintain unsolicited Submissions in confidence, pay compensation for them or respond to them, unless otherwise agreed by us in writing. Please do not send confidential creative concepts or proposals unless we have agreed in writing to receive them in confidence.

We may monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, misleading, objectionable or in violation of another party’s intellectual-property rights or these Terms.

You represent that your Submissions will not violate any right of a third party, contain unlawful or abusive material, malware or misleading information. You are solely responsible for the content and accuracy of your Submissions.

SECTION 12 – INTELLECTUAL PROPERTY

Unless otherwise stated, all artwork, characters, illustrations, photographs, graphics, logos, product designs, text, packaging concepts and other content displayed through the Service are owned by Milkibunni Studio or used with permission and are protected by applicable intellectual-property laws.

You must not reproduce, trace, copy, modify, distribute, manufacture, sell, license, commercially exploit or create derivative products from our content without our prior written permission. Purchasing a product does not transfer ownership of the intellectual property incorporated into that product.

You may share links to our website or unaltered social-media content for personal, non-commercial purposes, provided that Milkibunni Studio is clearly credited and the content is not presented as your own.

SECTION 13 – PERSONAL INFORMATION

Your submission and processing of personal information through the store are governed by our Privacy Policy.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or in the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel affected orders at any time, including after an order has been submitted, subject to applicable law. If we cancel an affected order after payment has been collected, the applicable amount will be refunded.

Except as required by law, no stated update or refresh date should be interpreted as indicating that all information on the website has been modified or updated.

SECTION 15 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the website or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable laws, regulations or ordinances;
(d) to infringe our intellectual-property rights or those of others;
(e) to harass, abuse, insult, harm, defame, intimidate or unlawfully discriminate against any person;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware or other malicious code;
(h) to collect or track personal information without authorisation;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose;
(k) to interfere with or circumvent security features; or
(l) to circumvent purchase limits, promotion conditions or other restrictions.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free, or that results obtained from use of the Service will always be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods or cancel the Service at any time without notice.

To the maximum extent permitted by law, you expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are provided on an “as is” and “as available” basis, except as expressly stated by us or required by law.

To the maximum extent permitted by law, Milkibunni Studio and our officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for any indirect, incidental, punitive, special or consequential loss or damage, including lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of the Service or any product obtained through the Service, whether based in contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such loss.

Where a jurisdiction does not permit the exclusion or limitation of certain liabilities, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits any warranty, guarantee, right, remedy or liability that cannot lawfully be excluded or limited.

SECTION 17 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend and hold harmless Milkibunni Studio and our affiliates, partners, officers, employees, agents, contractors, licensors, service providers, subcontractors and suppliers from any third-party claim or demand, including reasonable legal fees, arising out of your breach of these Terms or the documents incorporated herein by reference, your violation of any law, or your violation of the rights of a third party.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 19 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our Services or any part thereof.

SECTION 20 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on this website or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us relating to the Service, including any prior version of these Terms.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – GOVERNING LAW

These Terms and any separate agreements through which we provide you with products or services shall be governed by and construed in accordance with the laws of Singapore. The courts of Singapore shall have non-exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

SECTION 22 – CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website or the Service following the posting of any changes constitutes acceptance of those changes to the extent permitted by law.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms should be sent to us at hello@milkibunnistudio.com.

Website: www.milkibunnistudio.com